CLIENT SERVICE WARRANTY
Caring for Your Home
A home is one of the last hand-built products left in the world. Once we have assembled the natural and manufactured materials, the components interact with each other and the environment. While we strive to build a defect-free home, we are realistic enough to know that we may make mistakes or that something in the home may not perform as intended. When either occurs, we will make necessary corrections. In support of this commitment, Martin Building Group provided you with a limited warranty which you received at your HomeOwner orientation when we completed your new home. In addition to the information contained in the warranty, the NAHB Residential Performance Guidelines details our one-year material and workmanship standards. These Performance Guidelines are to let you know what our quality standard is for the typical concerns that can come up in a new home. The Performance Guidelines describe our standards for each item and what we will do to remedy items that do not meet our standards. Our criteria for qualifying warranty repairs are based on typical industry practices in our region and meet or exceed those practices for the components of your home. However, we reserve the right to exceed these guidelines if common sense or individual circumstances dictate, without being obligated to exceed all guidelines to a similar degree or for all homeowners.
Reporting Warranty Items
The many details of warranty coverage can be confusing. We hope this chart will make reporting items easier. Please see Warranty Reporting Procedures for details. If you do not know whom to contact, call our office and we will guide you.
Appliances: Contact the manufacturer directly with model and serial number, closing date, and description of problem.
Emergency: During our business hours (Monday through Friday, 8AM. until 4:30PM), call Jeff at 479.957.3535. After business hours or on weekends or holidays, contact the trade or appropriate utility company directly using the emergency numbers you receive at your orientation. If you can’t reach them please call Jeff at number above.
Non-emergency: Mail, Fax or Email your written list of items to our office. You can conveniently make your request below online. Please reference each request with page number in Performance Guidelines as it applies to warranty item.
Storm damage or other natural disaster: Contact your homeowner’s insurance agent immediately. Contain damage as much as possible without endangering yourself. In extreme situations, photograph the damage.
Office: Monday through Friday, 8AM until 5PM
Appointments: Monday through Friday, 7AM until 5PM
Questions: Email [email protected]up.com
Home Warranty Service Request
New Home Warranty Service Requests must be submitted in writing. Please make all requests via email. Verbal requests made by telephone will not be accepted, except in the case of extreme emergencies. General maintenance matters, which are the responsibility of the homeowner, will not be considered as New Home Warranty service items.